Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you 24/7 access to health information provided by our practice.


You can use this Portal to:

  • Access reports, lab results, clinical summary (Clinical Document Architecture (CDA)) and your demographic information.

Create a Patient Relative Account

How can I create a patient relative account?

From the login screen, choose login as “Relative of Patient”, then click on “start now” and follow the prompts.

What information do I need to create an account?
  • The same email address that you get the sharing message.
  • A password that has 6 - 20 alphanumeric characters and contain at least one digit and one alphabetic character.
  • Demographic information including your
    • full name
    • gender
    • date of birth
    • contact phone number
    • complete home address
  • Setup security questions to protect your account.
Why do I need to provide my personal information?

We will need your demographic information to verify your account. Your information will be kept secure under the HIPAA Privacy Rules.

Can I change my personal information later?

Unfortunately, you can’t in our current version.

Why do I need to answer security questions?

Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in future.

Login

How do I log in to the system?

First, You need to choose either login as “Patient” or “Relative of Patient”, then you will need your username and password information to access the system.

What if I don't know my username?

The first time you access the Patient Portal, you will create an account. Click the button "Start Now!" and create your login username and password from there.

In the future, if you forget your username please contact us.

Why can’t I login?
  • Make sure you choose the right role to login: patient or relative of patient
  • All fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Please also allow a few seconds delay to login after you hit "Enter" or press the "Login" button if your Internet speed is slow.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.
  • If the issue continues, please contact us.

Health Record

How do I access to my family/friend’s record?

There are two ways you can view their record:

  • From the top right part of your view, you will see your name shows under the button “I want to…”, click on your name you will find a drop-down let you choose whose record to view.
  • Go to “Profile” tab, you will see people who have shared their record with you in a list under “Shared MHR Records”, choose to view whosever record you want from there.
What should I expect to see under “health record”?

You are expected to see your family/friend’s lab results, the basic health history we've recorded in our office, and a Clinical Document Architecture (CDA) under "Health Record" session. Remember, this information includes electronic data only. Service information rendered prior to the electronic data will not be entered in to the system.

What is a CDA?

A Clinical Document Architecture (CDA) includes an overview of your entire electronic medical record. It will include your demographic information, allergies, adverse reactions, alerts, medications, problem list, a history of procedures, relevant diagnostic tests and/or laboratory data, functional status, immunizations, plan of care, reason for referral, social history and vital signs.

Why do I need a CDA?

A Clinical Document Architecture (CDA) will give you a 24/7 overview of your electronic medical information. A CDA is also helpful if you want to change doctors or go to another practice.

How do transmit a CDA works?

If you want to transmit CDA for your family/friend via a secured way, you can click on the “transmit” button and a short form will drop down. You will need to provide the receiver’s direct address (an email address) there. You can also write additional message if needed so it will attach to your CDA as notes.

Currently the only trusted direct address supported will be Medinformatix@direct.updoxqa.com .

How can I view my lab result?

Select the lab result you want to view from the left-hand side of the page. (ex. blood chemistry, drug levels, etc.) You can choose a time range for the results. You can either pick a specific date range or choose a time range to view. The lab result will show with graph and table of data facts. Lab information rendered prior to the electronic data will not be entered in to the system.

How can I understand the lab data?

Each lab result graph has a legend and you can choose which elements to view. Click on the lab result you want to view. A graph will appear if there are any results for that lab test. You may see a dialog icon below the graph if your doctor has made any comments. Click on the icon to view the comment about the test. If you have problems understanding the result, please contact us.

Profile

How can I change my password?

To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.

What if I forget the answers to my security questions?

If you forget the answers to your security questions, you can verify possible answers or update the answers with a new answer.

Why I can't change my user name?

When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password or demographic information, but you can't change your username.

What is Activity History?

All your online activity, including login to the portal, will be recorded in this section. Use the filter on top to find the activity record you want.